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17-10
Ignoring all call rules ______________________________________
If you create routing lists and call rules, Strata CS handles your incoming calls according to
those settings and rules. There can be times, however, when you want Strata CS to ignore those
rules.
You can set Strata CS to use the Standard routing list and ignore your call rules by choosing
Tools > Ignore Call Rules. The check mark on the menu indicates that Ignore Call Rules is
turned on. All call rules are then ignored and all incoming calls ring at your
Where I Am phone
number (your extension, unless you have changed it with call forwarding or a personal status).
If there is no answer, the caller is sent to voicemail. Any settings specified by your call
forwarding, personal status, or active settings are still in effect.
Example: You have set up a routing list that tries you at various phones around the office. Now
you are taking a trip out of town and you want all calls forwarded to your hotel. Use call
forwarding to forward your calls to the hotel, and then turn
Ignore Call Rules on to make sure
your calls do not get sent around the office while you are away.
When return to your office and you turn off
Ignore Calls Rules, Strata CS again enforces all of
your routing lists and call rules.
You can have a personal status cause Strata CS to ignore call rules whenever that personal status
is in effect. See Chapter 9.