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CHAPTER 16. MANAGING CONTACTS AND WORKGROUPS 16-7
Recording a voice title for a contact
1. In the Contacts folder, select the contact for whom you want to record a voice title and
choose
File > Open.
2. In the Contact dialog box, click the Caller Identification tab.
3. Record the voice title by using the audio controls. See “Using the audio controls” on
page 8-27 for instructions.
4. Click OK.
Notes
Q Strata CS can play the voice titles of contacts over your computer speakers automatically
when those contacts call. See
“Customizing incoming call behavior” on page 18-16 for
more information.
Q Strata CS can also capture the names of contacts in the voices of the contacts when they
respond to the call announcing prompt. Strata CS can then use those recordings as voice
titles. See
“To associate a call with a contact” on page 16-10 for more information.
Placing calls to your contacts
You can place a call to a contact with a phone number using ViewPoint. See “Placing a call” on
page 12-2 for instructions.
Sharing your contacts
You can share any of your contacts folders with other Strata CS users. Those users can access
your contacts folders from their Folder Lists according to access levels that you specify. You
can grant individual users specific levels of access to your contacts.
For instructions, see “Sharing folders” on page 8-24.
Teaching Strata CS to recognize your contacts ________________
Strata CS’s more advanced features depend on Strata CS recognizing your contacts. You can
teach Strata CS to recognize your contacts in the following ways:
Q By recognizing the Caller ID number or name of the contact’s phone.
Q By recognizing a special number you give to the contact to dial after your extension,
called a Contact PIN. By using Contact PINs, Strata CS can recognize contacts
regardless of the phone they use to call.
Note: Strata CS automatically identifies other Strata CS users when they call from their stations
or their public numbers (see
“Entering My Numbers” on page 12-4).