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CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-9
About the transfer ring delay
When you transfer a call using the telephone commands and don’t hang up immediately, Strata
CS provides a brief delay before ringing the recipient’s phone. This provides time for you to
hang up to do a blind transfer. System administrators can adjust the length of this delay by
adjusting the advanced system setting TUITransferRingDelay.
Transferring one of multiple calls
To transfer one of multiple calls that are on hold and then return to the other calls, do the
following:
1. Press Flash 1.
2. The system prompts you to choose the call that you want to transfer. Press the
appropriate number.
3. Enter the extension to which you want to transfer the call. If you do not know the
extension, press
411 and select the user by name.
4. Complete the transfer in one of the following ways:
Q Blind transfer. Hang up the phone to complete the transfer. To return to your calls
on hold, wait a few seconds, then pick up the phone again and press
Flash 4.
Q Supervised transfer. Speak to the recipient as necessary to announce the
transfer. To complete the transfer, press
Flash 2, and then press 4 to return to any
calls on hold.
Sending a call to voicemail
You can send a call directly to your voicemail or the voicemail of any user.
1. Press Flash 2.
2. Enter the extension of the voice mailbox to which you want to send the call.
3. Hang up.
Recording a call
If you have permission, you can record your phone calls. To start and stop recording a call, press
*16. You can use the record command in two ways:
Q Before a call, press *16 at the dial tone to start recording, then dial the call. The recording
begins automatically when the call is connected.
Q During a call, press Flash *16 at any time to start or stop recording.
Recording stops automatically when you are the only party in the call, or when the recording
exceeds the size of your mailbox. Call recordings are stored as new voice messages (see
“Listening to and managing your voicemail” on page 5-4). Note that if you start and stop
recording several times during a call, each recording is created as a separate voice message.
Note: If your voice mailbox is full, or you do not have a voice mailbox, you cannot record calls.