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11-16
Muting a call
With Strata CS you can mute a call even if your phone does not have a mute button. When
muted, you can hear the caller, but the caller cannot hear you.
To mute a call, choose
Actions > Mute. Choose Actions > Mute again to turn muting off.
Playing a caller's name
You can play a recording of a caller’s name over your speakers at any time during a call by
choosing
Actions > Announce Caller.
The recording that plays is either the caller’s voice title, if one has been recorded, or the caller’s
answer to the call announcing prompt, “Please say your name.” If you choose
Actions >
Announce Caller
and hear nothing, then either the caller has no voice title recorded, you have
the call announcing prompt turned off, or the caller did not answer the prompt.
See “Customizing or turning off call announcing” on page 18-6 for more about call announcing.
See “Recording your voice title” on page 2-2 for more about voice titles.
You can also have the caller’s name play automatically when an incoming call arrives. See
“Other options for incoming calls” on page 11-18.
Disconnecting a call while staying on the phone
You can disconnect a call without hanging up the phone. Select the call, and then choose
Actions > Disconnect. This command disconnects the caller and provides you with a dial tone.
This command is useful if:
Q You want to disconnect a single party in a conference call. Hanging up your phone
would disconnect you from the whole conference.
Q You are going to immediately dial another call. If you hang up and pick up your phone
too quickly, Strata CS can read that as a Flash command, which would put the call on
hold instead of disconnecting it.
Entering an account code for a call
While on a call, you can enter an account code for the call or change the one already entered.
1. Select the call, and then choose Actions > Enter Account Code.
2. Enter an account code.
3. Click OK.
You can also enter an account code using the telephone commands. See “Entering an account
code for a call” on page 4-11. In addition, you can enter an account code from the Call Log after
the call is complete. See “Entering an account code for a Call Log entry” on page 14-8.