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CHAPTER 1. INTRODUCING STRATA CS 1-3
Using the Strata CS ViewPoint application
Strata CS ViewPoint gives you access to all of Strata CS’s features in an easy-to-use Windows
interface. With ViewPoint you can point and click to play voice messages, place and receive
calls, manage multiple active calls, access contacts and users, and so on.
For details about how to use ViewPoint, see Chapter 8 through Chapter 18. For ViewPoint
requirements, see Strata CS Installation & Maintenance Manual.
Using Strata CS ViewPoint Web Access
If your Strata CS system administrator has installed Strata CS Web Services, you can access an
HTML version of ViewPoint—called ViewPoint Web Access—by using your Web browser.
ViewPoint Web Access lets you use Strata CS from any remote location that has Internet access
and from Macintosh and UNIX computers. Most features of Strata CS ViewPoint are available
in ViewPoint Web Access. You can listen to your voicemail, manage contacts, check your Call
Log, customize your Strata CS account, and so forth.
To use ViewPoint Web Access, ask your Strata CS system administrator for the Web address to
enter in your browser. In most cases, the instructions in this manual also apply to ViewPoint
Web Access. You can also use ViewPoint Web Access’s context-sensitive online Help for
specific instructions about a ViewPoint Web Access folder.
See “Using ViewPoint from any web browser” on page 8-2.
Using the TAPI Service Provider and the CMA
If you make extensive use of contact management applications or customer relationship
management software such as Microsoft Outlook, GoldMine or GoldMine FrontOffice 2000, or
Interact Commerce Corporation’s Act!, you can install the TAPI Service Provider and place
Strata CS calls to contacts from those applications. You do not need to have Strata CS
ViewPoint installed on your computer to use the TAPI Service Provider.
The TAPI Service Provider links your contact management applications to your Strata CS
phone, just as Strata CS ViewPoint is linked to your phone. After the TAPI Service Provider is
installed, you can use your contact manager application’s Place Call feature to call its contacts
using your Strata CS phone. Ask your Strata CS system administrator to install the Strata CS
TAPI Service Provider, and then follow the instructions in your contact manager application for
placing calls.
You can also install the Strata CS CMA (Contact Manager Assistant) and receive screen-pops
for calls that show the name, the Caller ID, and the time of day of the call.
You do not need to have Strata CS ViewPoint installed on your computer to use the CMA.
Note: With Act!, you can receive screen-pops without installing the CMA.
For instructions on how to use the TAPI Service Provider and the Contact Manager Assistant,
see their online Help.