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CHAPTER 11. RECEIVING AND HANDLING CALLS IN VIEWPOINT 11-9
Commands while you’re on a call ___________________________
Once you are on an active call, you can perform actions on that call, including the following:
Q Putting a call on hold
Q Transferring a call
Q Recording a call
Q Playing recorded audio into a call
Q Associating a call with a contact
Q Parking a call
Q Unparking a call
Q Sending a call to voicemail
Q Muting a call
Q Playing a caller's name
Q Disconnecting a call while staying on the phone
Q Entering an account code for a call
Q Viewing a call’s history
Q Adding notes to a call
Instructions for each of these commands appear in the following sections.
You can also include the call as part of a conference call. See “Creating conference calls” on
page 12-12.
Important: To perform a Call Monitor command on a call, you must select the call in the My
Phone tab. The commands are unavailable from other tabs. See
“Call Monitor folder tabs” on
page 11-3.
Putting a call on hold
To put a call on hold, select the call, and then choose Actions > Hold. Alternatively,
double-click the call or select the call and press Enter.
To retrieve the call from hold, select the call and either choose
Actions > Take Call,
double-click the call, or press Enter.
You can put as many calls on hold at one time as you want. The
Duration column in the Call
Monitor folder shows how long each call has been waiting on hold.