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Recording a new greeting ............................................................. 13-20
E-mailing a greeting ......................................................................13-20
Playing a greeting into a call ......................................................... 13-21
Chapter 14. Using the Call Log Folder ..........................................14-1
The Call Log folder ............................................................................. 14-2
Call Log folder filters........................................................................14-2
Call Log folder columns................................................................... 14-2
Viewing call details ..........................................................................14-5
Viewing a call’s history........................................................................ 14-7
Taking notes on a Call Log entry........................................................14-8
Associating a call from “Unknown” with a contact ..............................14-8
Returning a call in the Call Log folder.................................................14-8
Entering an account code for a Call Log entry.................................... 14-8
Opening the contact record from a contact’s call................................ 14-9
Listening to a recorded call from the Call Log .................................... 14-9
Sharing the Call Log ...........................................................................14-9
Reporting on the Call Log.................................................................14-10
Exporting the Call Log ...................................................................... 14-10
Advanced Strata CS Features
Chapter 15. Call Forwarding and Routing Lists ...........................15-1
About call forwarding and routing lists................................................15-2
Call forwarding and Where I Am .....................................................15-2
Forwarding calls.................................................................................. 15-3
Forwarding calls by using the telephone commands...................... 15-3
Forwarding calls in ViewPoint .........................................................15-3
Receiving forwarded ACD workgroup calls..................................... 15-6
Placing calls at another user’s extension........................................ 15-6
Call forwarding and voicemail ......................................................... 15-6
Forwarding calls over Centrex or PBX trunks.................................15-6
Using routing lists ............................................................................... 15-7
The Routing Lists folder .................................................................. 15-8
Creating a new routing list.............................................................15-10
Handling busy station calls differently than calls not answered.... 15-14
Routing calls to workgroups .......................................................... 15-14
Using greetings with routing list final actions ................................15-15