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CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-7
Call-handling commands
When you press Flash to put a call on hold, you hear a menu of call-handling commands (see
the next table). The caller does not hear this verbal menu.
The remainder of this chapter explains these call-handling commands in detail.
Putting a call on hold
After you answer a call, you can put it on hold by pressing Flash. To return to the call, press
Flash again or press 4.
Important: You cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If you do,
the call is disconnected.
Notes
Q If you hang up and have a call on hold, the ringback feature in Strata CS rings your phone
after a period of time. To disable ringback or change the ringback time, see
“Turning
ringback for calls on hold on and off” on page 18-9.
Q Use the Flash button rather than the Hold button on your phone. With Flash, callers hear
music (if your system has music-on-hold set up). If you use your phone’s Hold button,
callers hear nothing.
Flash + Call-handling Commands
1
Transfer the call.
2
Send the call to voicemail.
3
Disconnect from the call.
4
Reconnect to the call.
5
Create a conference call.
6
Park the call.
7
Use silent hold (mutes menu until next keypress).
8
Send a Flash command to an external Centrex or PBX
system rather than to Strata CS.
#
Get an internal dial tone (dial a new call or use
telephone commands beginning with *).
*11
Enter an account code for the call or change the
account code already entered.
*16
Start recording the call. Press again to stop recording.
Flash
Reconnect to the call.