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14-8
Taking notes on a Call Log entry ____________________________
By clicking Notes in the bottom pane, you can take notes on a Call Log entry. Notes can help
identify a call in the list or summarize important information about a call.
To take notes on a Call Log entry, select the entry, click in the Notes Pane, and then type your
notes. When you are done, you can press ENTER or click your mouse anywhere. The notes you
just created appear in the Notes column for that Call Log entry.
Associating a call from “Unknown” with a contact _____________
When a Call Log entry appears from “Unknown,” it means that Strata CS was unable to identify
the caller as a Strata CS contact or user. You can associate the call with a contact, so that the
correct name displays and Strata CS identifies the contact on subsequent calls from that phone.
See “Associating a call or Caller ID number with a contact” on page 16-9 for complete
instructions.
Returning a call in the Call Log folder ________________________
1. Select the call in the Call Log folder that you want to return.
2. On the Actions menu, choose one of the following:
Q Place Call. This command lets you choose the number to dial from a submenu. If
the caller is a contact, you can choose the phone number to call from the list of the
contact’s phone numbers. You can also choose to call by using the Caller ID
number of the call.
Q Speed Dial. This command places a call immediately to a user’s extension, a
contact’s default number, or an unknown caller’s Caller ID number. You can also
choose Speed Dial by double-clicking the call.
3. Click OK. Strata CS dials the number.
Entering an account code for a Call Log entry _________________
You can enter an account code or change the one already entered for a call in the Call Log. You
must have permission to view and edit the Call Log to enter or change account codes.
1. Select the call, and then choose Actions > Enter Account Code.
2. Enter an account code.
3. Click OK.