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13-20
The personal status default greeting
The personal status default greeting is the greeting that is used whenever you select a personal
status whose Greeting property is set to
Default. For more information, see “Personal status
defaults” on page 9-12.
The personal status default greeting is marked by . To make a greeting the greeting that you
want to be your personal status default, select the greeting and choose
Actions > Set as Default
and Active. This command also makes the greeting the active greeting.
To make the greeting your personal status default greeting without making it the active greeting,
double-click the greeting to edit it and check
Default personal status greeting.
Note: When you make a greeting active using the telephone commands, it also becomes the
personal status default greeting.
Greeting hierarchy
A routing list, a call rule, your current personal status, and your active greeting can all specify a
different greeting to play when the caller reaches the final action of your routing list (usually the
final action is your voicemail). In cases of conflict, Strata CS uses the following rules:
Q If the routing list being followed specifies a greeting, that greeting plays, overriding all
other settings.
Q If the routing list does not specify a greeting, then Strata CS uses the standard hierarchy
for active settings. See
“Active settings hierarchy” on page 9-12.
Recording a new greeting
1. Choose File > New > Greeting. The Greeting dialog box opens.
2. Enter a Name for the greeting.
3. In the Contents field, enter a description of the greeting. This description can be the
text of the statements used in the greeting.
4. Record the greeting by using the audio controls. See “Using the audio controls” on
page 8-27.
5. Click OK.
To rerecord or edit an existing greeting, double-click the greeting in the Greetings folder and
edit the greeting by using the audio controls.
E-mailing a greeting
You can e-mail a greeting as a .WAV file attachment.
1. Select the greeting that you want to e-mail.
2. Choose File > Send To Mail Recipient. Your e-mail application’s Send dialog box
opens with the greeting attached.
3. Address and send the e-mail as you normally would.