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Multiple calls waiting
Depending on how your system is set up, you may have one or more calls waiting before the
next caller goes to voicemail. Normally you can have one call waiting, meaning that when you
are on a call you can accept one other call with call waiting. Subsequent incoming calls go
straight to voicemail without beeping.
Ask your system administrator how many calls you can have waiting.
Receiving a call waiting tone from your telephone company
If you receive a call waiting tone from your telephone company, as opposed to a tone from Strata
CS, you must press
Flash 8 to answer the call.
Answering a call at another ringing phone
With the proper permission, you can easily answer another ringing phone from your own phone.
To do so, pick up your phone and press
*91 <ext> #, where <ext> is the extension of the phone
you want to answer.
You can skip the extension and enter just
*91#. If only one phone is ringing, you are connected
to that phone. If multiple phones are ringing, you are connected to the one that started ringing
first.
To answer a ringing phone within your workgroup
To answer a ringing phone within your workgroup, press *99. This command only works within
public workgroups. If multiple phones are ringing in workgroups to which you belong, you are
connected to the one that started ringing first.
For more information about workgroups, see “Using workgroups” on page 16-13.
Using hands-free answering
Hands-free answering is an aid for headset and speakerphone users. Using hands-free
answering, you can receive or place calls while the phone is off-hook. Although the phone is
off-hook, the dial tone does not play, and the phone does not ring. When an incoming call
arrives, a zip tone (a beep) notifies you and Strata CS connects you based on your settings for
call announcing.
Note: If you are using hands-free answering, call announcing is automatically used if you are
called as a member of a workgroup, or if you are sharing a station and the other user is currently
logged in to the station.
Enabling and disabling hands-free answering
To enable hands-free answering, press *10 at the dial tone. You hear, “Hands-free answering is
on.” The station is now off-hook and waiting for a call. With hands-free answering enabled, your
other telephone commands remain the same. For example, call forwarding and transferring
commands do not change.