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CHAPTER 5. MANAGING VOICEMAIL AND YOUR ACCOUNT WITH THE PHONE 5-3
Knowing when you have new voice messages
Strata CS can alert you in the following ways when you have new (unheard) voice messages:
Q Stutter dial tone. When you pick up your phone, the dial tone begins with several short
tones, and then changes into a regular dial tone. The stutter dial tone indicates that you
have new voice messages.
Note: Stutter dial tone is not available on Toshiba digital phones. Use the
message-waiting light.
You or your Strata CS system administrator can turn stutter dial tone off using
ViewPoint. See
“Turning off stutter dial tone” on page 18-20.
Q Message-waiting light. If your phone has a CLASS message-waiting light, you can
have it flash to indicate new voice messages.
To use a message waiting light, you or your Strata CS administrator must enable it using
the Strata CS ViewPoint. See
“Enabling a message waiting light” on page 18-20.
Q E-mail, pager, and call notification. Strata CS can send you an e-mail message, page
you, or call you whenever you receive a new voice message. You can choose to be
notified only for Urgent messages, and you can schedule notification to occur only
during the times you want.
You can set up notification in ViewPoint. See “E-mail, pager, and call notifications” on
page 13-12. If you do not have ViewPoint, your Strata CS system administrator can set
up e-mail and pager notification for you.
Note: If multiple users share a phone, the message-waiting light and stutter dial tone occur if
there are new messages for any of the users assigned to that phone.
If voice messages disappear from your folders
Depending on how your system administrator has configured the system, your voice messages
may be automatically archived from time to time. If an important voice message has disappeared
from your voicemail folders, talk to your system administrator about recovering the message.
Customizing voice message playback order
Using ViewPoint you can specify the order in which you hear new and old voice messages when
listening by phone. See “Setting voice message playback order” on page 18-20 for more
information. If you do not have ViewPoint, your Strata CS system administrator can set this
option for you.