Filter
Top Products
14-4
Notes Any notes associated with the call.
Number On incoming calls, Caller ID name and number if
available. On outgoing calls, the number the user
dialed. On a call to or from another Strata CS user,
this field contains <NA>.
Organization Organization associated with the call, if any.
Organizations are associated with outbound calls
only, and represent the Organization to which the
calling party belongs.
Placed By Name of the person who placed the call. On
incoming calls, “Unknown” appears unless Strata
CS identified the caller as a contact or user. On
outgoing calls, the user’s name appears.
Recorded by
Queue
If checked, the call was automatically recorded by a
call center queue.
Recorded by
User
If checked, you recorded the call manually using
ViewPoint commands (see “Recording a call” on
page 11-12).
Result How the caller’s wait ended. The possible
outcomes are:
Abandoned. The caller hung up before the call was
answered.
Connected. The call was answered.
To voicemail. The call was sent to voicemail.
Blind Transfer. A blind transfer sent the caller to
another party.
Supervised Transfer. A supervised transfer sent the
caller to another extension.
Unknown. Strata CS was unable to identify the
outcome of the call.
Login. You logged in to Strata CS at a remote
phone.
Start Time Date and time that the call first arrived in the Strata
CS system.
Stop Time Date and time that the call ended.
Column Description