Filter
Top Products
CHAPTER 15. CALL FORWARDING AND ROUTING LISTS 15-11
page 15-2). Specify the length of time the phone should ring in the Ring duration
field.
Q Call me at another location. This action directs calls to an extension or an external
number that you specify. Click to open the Call Me at Another Location dialog
box, which functions in the same manner as the Place Call To dialog box. For
information about using this dialog box, see
“Placing a call” on page 12-2.
Specify the length of time the phone should ring in the Ring duration field.
If you choose an external number, see step 5 for further options.
Calls routed to another extension do not follow call forwarding or routing lists in
effect at that extension. To send calls to another extension so that they follow that
extension’s forwarding or routing list, use a final action of
Transfer To extension.
You cannot route calls to an auto attendant or call center queue as a routing list
action, but you can do so by using a final action of
Transfer To extension.
Q Call a Workgroup. This action directs calls to one or all members of a workgroup.
Usually this action is used only by Strata CS system administrators setting up an
ACD workgroup. For instructions, see
“Routing calls to workgroups” on
page 15-14.
Specify the length of time the phone or phones should ring in the Ring duration
field.
Q Play Greeting. This action does not ring a phone, but instead plays the caller the
greeting that you select on the
Greeting dropdown list. You can also play a greeting
as part of each action and before the final action. To record a new greeting from this
dialog box, click
. See “Managing greetings” on page 13-18.
While any greeting is playing, the caller can press 0 to transfer to the Operator or 1
to leave a voice message. You might want your greeting to mention these options.
5. If you are routing the call to an external number, you can use the following options
under
When calling an external number:
Q Prompt recipient for password. The person who answers the phone hears, “Call
for <your voice title>. Please connect me.” To be connected to the caller, you must
enter your Strata CS password. Using this option ensures that only you can receive
your calls at the external phone number.
This option is available only if you have recorded a voice title. See “Recording your
voice title” on page 2-2 for more information.
Q Prompt recipient to accept or decline call. Strata CS announces the caller (“Call
from”) and the intended recipient (“Call for”), and offers the option to accept or
decline the call. Declined calls proceed to the next routing list action.
With this option checked, the call will not be connected unless someone presses 1
to accept it. For this reason, leave the field unchecked when routing to a pager.
6. To play the caller a message before the routing list tries this action, check Prompt
caller before trying this action
, and then select the message on the dropdown list.