Filter
Top Products
14-6
Note: The Call Details dialog box shows current information about the parties in the call, while
the Call Log folder shows the information as it was at the time of the call. Therefore the two can
sometimes be different, for example, if the call was from a contact and you changed the contact’s
name since the time of the call.
Call Details columns
The Call Details dialog box contains following columns.
Column Description
Indicates the incoming and outgoing components
of the call, respectively.
Name Name of the parties in the call. On incoming calls,
“Unknown” appears unless the user identified the
caller as a contact. On outgoing calls, the user’s
name appears.
Start Time Date and time that each party began participating
in the call.
End Time Date and time that each party left the call.
Answered Time Date and time that the call was answered.
Answered By Name of the users for whom this was an incoming
call. Useful for analyzing data for ACD workgroups.
Account Code Account code associated with the call, if any. See
“Entering an account code for a call” on page 4-11.
Number On incoming lines, Caller ID name and number, if
available. On outgoing lines, the number dialed. On
a call to or from another Strata CS user, this field
contains <NA>.
Number Type The type of number displayed in the Number
column. Types are:
Phone
External phone number
Internet
Internet or IP network address
Extension
Internal extension
Custom
Centrex extension
Access Code On outgoing calls and incoming calls over an IP
gateway, the access code of the dialing service
used to place the call.