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CHAPTER 5. MANAGING VOICEMAIL AND YOUR ACCOUNT WITH THE PHONE 5-9
Forwarding your calls using the phone ______________________
You can use the telephone commands to forward your calls, so that your incoming calls ring
another phone. You can forward your calls to another extension or an external number.
You can also forward your calls using ViewPoint. See Chapter 15.
Turning call forwarding on
1. Log on to your account and press 5.
2. Do one of the following:
Q To forward calls to another extension, press 2 and enter the extension.
Q To forward calls to an external number, press 3 and enter the number, including the
access code for the dialing service that you want to use and any prefixes that apply,
such as the “1” for long-distance numbers in North America. For example, to
forward your calls to a long-distance number by using a standard outside phone
number dialing service, you can enter
9 1 212 123 4567. (The spaces are shown for
clarity.)
Note:You can enter * to force a 2-second pause in dialing, for example, between the
number and an extension.
3. Follow the prompts to confirm the number you entered.
Note: You can use a shortcut to forward your calls to the phone where you are. Log on to your
account from that phone, and then press 5 1.
Turning call forwarding off
To turn call forwarding off, log on to your account and press 5 4.
Checking your call forwarding number
When you log on to your account while your calls are forwarded, Strata CS reminds you that
call forwarding is on and tells you the external number to which your calls are being forwarded.
After you log on, you can check the external number again at any time by pressing
5 5.
Ignoring your call rules
If you have created call rules (see Chapter 17) you can have Strata CS ignore them, to make sure
that your calls are sent only to your forwarded location. Ignoring call rules suspends your call
rules and sends all your calls to your Standard routing list. For more information, see “Ignoring
all call rules” on page 17-10.
To ignore your call rules, log on and press
5 6.