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About placing calls on the phone____________________________
You can pick up a Strata CS phone and place a call in the same way that you place calls on other
phones. But you can also do much more. For example, you can dial other Strata CS users by
name and use special key combinations to redial your last call or call back your last caller.
Depending on your Strata CS system, you can also place calls over Centrex lines or over the
Internet.
This chapter explains the following aspects of placing Strata CS calls on the phone:
Q Dialing internal and external numbers
Q Dialing by name
Q Placing calls while you are already on a call
Q Redialing the last number you called, returning the last call that arrived, and disabling
call waiting for a call
Q Placing calls to an IP address
For information about placing calls visually by using Strata CS ViewPoint, see Chapter 12.
Using a phone other than your own
If you use another user’s phone to place calls, you are subject to that user’s dialing restrictions,
outgoing Caller ID information, and other settings, and your calls are logged as being from that
user. To make sure that your calls are placed and logged as yourself, do the following:
1. Log on to the station by picking up the phone and entering # <your extension> #
<your password> #.
(Your office may use an initial log-on key other than #). Then
press
5 1 to forward your calls to that phone.
2. When you are finished placing calls at the other user’s phone, log off from that phone
by pressing
*0 0.
Note: If the phone is idle for too long, for example over an hour, you may be logged off
automatically.
Using an IP phone
If you have a voice-over-IP phone, you can place calls with it as if it was a normal phone.
If you have an H.323 IP phone and you hear silence instead of a dial tone when you pick it up
to place a call, it may be because there are not enough IP trunks configured in the system. If you
wait, a dial tone will begin when a trunk becomes available. If you encounter this or other
problems with the IP phone, see your system administrator, who can check its setup.