Filter
Top Products
15-4
3. Enter or select the number to dial in one of the following ways:
Q Enter the number to which calls are forwarded in the Name/Number or
Name/Extension field. You can also type the name of a contact or user.
Q Click Extensions and select an extension on the list. You can also select a queue,
auto attendant, IVR Plug-in, or workgroup.
Q Click Contacts and select a contact on the list. The contact’s default phone number
appears in the dropdown list below the main list. If the contact has more than one
phone number associated with it, you can select a different number on the
dropdown list.
To create a new contact, click to open a new Contact dialog box. To edit the
currently selected contact, press ALT and click . See “Entering a new contact”
on page 16-4 for more information.
Q Click My Numbers. To forward your calls to one of your own phone numbers, such
as your home or mobile phone, select it on the list. To forward your calls to another
number, type the number in the
Number field. For instructions on entering numbers
in your My Numbers list, see
“Entering My Numbers” on page 12-4.
Note: When you forward calls to a mobile phone, make sure that you check Prompt
recipient to accept or decline call on the Options tab. See
“Mobile phone issues with
routing lists” on page 15-8.
4. To enter an account code that will automatically be associated with all calls forwarded
to this number, type a vertical bar character (|) after the number, followed by the
account code.
At this point most users can click OK to complete call forwarding. The following steps
are for advanced Strata CS users.
5. If you want to transfer calls using Centrex service or a remote PBX, check Attempt
Centrex/PBX Transfer
. See “Forwarding calls over Centrex or PBX trunks” on
page 15-6 for an explanation.
6. To set other call forwarding options, click the Call Me at Another Location tab.
You can set any of the following options:
Q Wait for answer. Enter the length of time in seconds that you want a call to ring the
forwarding number before proceeding to the next action on your routing list
(usually your voicemail). If you are using the option
Prompt recipient for
password
or Prompt recipient to accept or decline call (described later in this