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CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-11
Parking a call
Parking a call lets you put a call on hold and pick it up at any Strata CS extension.
1. Press Flash 6. Strata CS tells you the call's orbit number. Make a note of it.
2. Hang up.
Unparking a call
To retrieve a parked call:
1. Pick up any Strata CS extension and dial *92.
2. Enter the orbit number. You are connected to the parked call.
Putting a call on silent hold
Press Flash 7 to put a caller on “silent hold.” With silent hold, you do not hear the cycling menu
prompts. The caller still hears hold music. Silent hold is useful for headset or speakerphone
users.
Press any key to resume the menu prompts. From there, you can return to the caller by pressing
4 or Flash.
Sending a Flash command to Centrex or another PBX
Press Flash 8 when you want to send a Flash command to your Centrex or other PBX system
instead of to Strata CS.
Use this command if you are using Strata CS with Centrex phone lines or with a remote PBX.
For example, on a Centrex system you must press
Flash 8 before you can access Centrex
features such as transferring within the Centrex group.
You can also use the
Flash 8 command to respond to a call waiting tone from your telephone
company. This tone is different than a call waiting tone sent by Strata CS, to which you respond
by pressing
Flash only.
Getting an internal dial tone
To put your current call on hold and get an internal dial tone, press Flash #. In this way you can
place new calls without disconnecting from your current call. From an internal dial tone you can
also choose telephone commands beginning with *, for example *66 to redial your last call.
Entering an account code for a call
While on a call, you can press Flash # *11 at any time to enter an account code for the call or
change the one already entered. See “Entering account codes when placing calls” on page 3-3
for more information, including what to do if the system prompts you to enter an account code
for an outgoing call.