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10-4
Personal Status
Name
Name of the user’s current personal status.
For call center queues, this column displays the
queue’s current status. Queue statuses are:
Open. The queue is distributing to its calls to
available agents as normal.
Closed. You have set the queue to send its
calls directly to voicemail.
No agents. All agents in the queue are
currently signed out or unavailable, so the
queue is automatically sending its calls directly
to voicemail.
Title User’s title, if available.
DID User’s Direct Inward Dial (DID) number, if one
exists. This is the number used to dial the user
directly from an outside line.
Forwarding If the user has turned on call forwarding, this is the
extension to which calls are forwarded. If the user’s
calls are being forwarded to an outside phone
number, “External number” is displayed.
Location Shows the name of the Strata CS Server with
which the user is associated.
Organization Shows the user’s Organization, if any.
Queue Calls Specifies whether the user is currently available to
receive calls from call center queues.
ACD Calls If checked, the user is available to receive ACD
workgroup calls.
Comments Any notes associated with the extension.
Station The default station for the extension.
Mailbox If checked, the extension has a voice mailbox.
Column Description