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APPENDIX I
APPENDIX I
REPORTING PROBLEMS
Using the Problem Report Wizard ___________________________
If you experience a problem with one of the Strata CS workstation applications—ViewPoint, the
Administrator, the Call Center Reporter, the Contact Manager Assistant, or the TAPI Service
Provider—report the problem to your Strata CS system administrator by using the Problem
Report Wizard. The Problem Report Wizard is a tool that collects appropriate log files and
prompts you for information that can help solve the problem.
The Problem Report Wizard creates a problem report package as a .ZIP file in the location of
your choice. You can then send the .ZIP file to your system administrator.
To prevent .ZIP files from being overwritten, the Wizard gives each problem report package a
unique name based on your company name and a unique sequence number, as shown in the
following example.
The Wizard increments the sequence number in the file name each time it creates a new problem
report package.