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I-6
copying and pasting ViewPoint items, 8-19
creating items, 8-17
CSV files, importing and exporting, 8-28
custom data, viewing, 11-5
custom hours, for call rules, 17-7
cutting and pasting ViewPoint items, 8-18
Cybiolink phones
configuring in ViewPoint, 18-5
with voice-first answering, 4-5
D
default phone number, for contacts, 16-6
default station, changing, 8-7
delay when dialing extensions, skipping, 3-3
Deleted folder, 8-23
deleting ViewPoint items, 8-18
deleting voice mail
permanently, 8-17
using the phone, 5-5
using ViewPoint, 8-17
Desktop Alert Add-in, 18-26
dial bar, 12-2
dial tone, stutter at beginning of, 5-3
dial-by-name
customizing your listing in, 18-9
using, 3-4
dialing services
entering access code for using the phone, 3-3
selecting using ViewPoint, 12-8
dialing. See placing calls
digital phones
configuring, 18-13
using, 4-12
direct transfer, 4-8
disconnecting calls without hanging up, 3-5, 6-11, 11-16
distribution algorithms for routing calls to
workgroups
, 15-15
Do Not Disturb
personal status, 9-3
using the phone, 5-10
documentation, 1-5
double beep, as contact account code prompt, 3-3
drag-and-drop transferring, 11-10
drag-and-drop, in ViewPoint, 8-19
E
E, special character in page strings, 13-14
e-mail notification of voice mail, 13-12
e-mailing greetings, 13-20
e-mailing voice mail, 13-6
emptying the Deleted folder, 8-23
ending calls without hanging up, 3-5, 6-11, 11-16
exiting ViewPoint, 8-8
exporting
Call Log, 8-33
contacts, 8-28
Extensions list, 8-32
voice files, 8-28
extensions
dialing by name, 3-4
placing calls to, 12-4
Extensions list
overview, 10-2
adding as pane in Call Monitor, 8-15
exporting, 8-32
setting up workgroup tabs for, 16-16
tabs in, 10-3
external calls, defined, 3-3
external stations, using, 6-10
eyeBeam softphone, configuring, G-1
F
F11 (return your last call), 12-10
F12 (redial your last call), 12-10
Favorite Folders list, 8-10
faxes, disabling call waiting for, 3-6
feature comparison table, 1-4
final actions in routing lists, 15-12