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About Strata CS __________________________________________
Toshiba’s award-winning Strata CS phone system integrates your telephone and computer to
make your telephone a much more powerful tool. You can manage your calls and voicemail by
using either your telephone or the Strata CS ViewPoint program, which runs on your computer.
Strata CS dramatically expands the ways in which you can place and receive phone calls.
This manual describes how to use the Strata CS telephone commands and ViewPoint
application. Most ViewPoint instructions also apply to using ViewPoint Web Access.
For instructions on installing Strata CS ViewPoint, see Strata CS Installation & Maintenance
Manual. For instructions on performing administrative Strata CS functions, see Strata CS
Administrator Manual.
Accessing Strata CS ______________________________________
You can access Strata CS by:
Q Using the telephone
Q Using the Strata CS ViewPoint application
Q Using Strata CS ViewPoint Web Access
Q Using the TAPI Service Provider and the CMA (Contact Manager Assistant)
Using the telephone
Strata CS provides a sophisticated system of voice-guided menus that enable you to access most
Strata CS features by using the telephone commands on your telephone keypad. You can press
# at the dial tone, log on, and then follow the voice prompts to listen to your voicemail, forward
your calls, record greetings, and so on. When you are on a call, you can press
Flash to put the
call on hold and then follow the prompts to transfer calls, set up conference calls, and perform
other call-handling tasks.
For details about how to use the telephone commands, see Chapter 3 through Chapter 6. For a
summary of the telephone commands, see Appendix A.
Using the Flash command
Flash is a command you select using your telephone. Most phones have a Flash button. If yours
does not, you can do a Flash command by pressing and releasing the hook briefly.