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B-4
Working at different phones ________________________________
If you need to work at a phone other than your default station, or if you have no default station
and always work at a variety of phones, add the following steps to your routine:
1. When you first sit down at a new phone to receive calls, before marking yourself as
Available, log on and forward your calls to your current location. Otherwise, your call
center performance might be logged under another agent’s name. Use either of the
following methods:
Q Pick up the phone and log on by pressing # <extension> # <password> #. Once
logged on, press 5 1 to forward calls to their current location.
Q Start the Strata CS ViewPoint. The Select Station dialog appears. Select the second
logon option,
Use station <x> to place and answer calls as <name>. Check
Forward my calls to this station
.
2. After you have logged on, make yourself ready as described in “Starting your shift” on
page B-2.
3. When you are finished using a phone, log off by either picking up the phone and
pressing
*0 0, or by exiting ViewPoint.
Note: When you are logged in at a station other than your own, voice message indicators apply
to you. For example, if you hear stutter dial tone or see a message waiting light on the phone, it
means you have new voice messages.