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I-1
Symbols
# (for options after leaving a voice message), 2-3
#, to skip delay dialing extensions, 3-3
"& others" in Call Log, 14-5
* (to skip over a voice mail greeting), 2-3
* commands (table for call center queue agents), A-5
* commands (table for normal users), A-3
** (for Flash at remote phone), 6-5
*10 (enable and disable hands-free answering), 4-4
*11 (enter an account code), 3-4
*16 (record call), 4-9
*50 (select Available personal status), 9-6
*55 (monitor queue statistics), C-16
*66 (redial your last call), 3-5
*69 (return your last call), 3-5
*70 (disable call waiting for the next call), 3-6
*91 (answer another ringing phone), 4-4
*93 (dial by name), 3-4
F11 (return your last call), 12-10
F12 (redial your last call), 12-10
, (comma, for pauses in page strings), 13-14
Numerics
0 (transfer to Operator)
changing destination of transfer, 18-9
from greeting, 15-11
from routing list, 15-8
from voice mail, 2-3
while on hold with Pause and Repeat, 15-13
411 (dial by name), 3-4
7 (leave a callback number with a voice message), 2-3
9 (usual number to dial an external call), 3-3
A
Aastra phones
configuring in ViewPoint, 18-5
with voice-first answering, 4-5
about
Archived Recording Browser, E-1
access codes
entering using the phone, 3-3
selecting using ViewPoint, 12-8
accessing account, 1-2
account codes
entering for contacts, 16-5
entering using the phone, 3-3
entering using ViewPoint, 11-16, 12-3, 12-4
account management commands, A-7
ACD workgroups
going on break, D-4
marking agents as ready and unavailable, D-2
receiving a call, D-3
voice mail for, D-4
working as an agent in, D-2
Act!, 1-3
actions for routing lists, 15-10
active greeting, 13-19
active routing list, 15-9
active settings
changing, 9-10
defined, 9-9
hierarchy of, 9-12
viewing in one place, 9-10
Add-ins, 18-25
Adobe Acrobat PDF books, 1-7
agents
Call Monitor tabs, B-7
changing personal status, C-19
handling queue calls, B-6
marking as ready and unavailable for ACD
INDEX