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CHAPTER 3. PLACING CALLS ON THE PHONE 3-3
Dialing internal and external numbers _______________________
Internal calls are calls to other Strata CS extensions. External calls are calls to outside numbers,
including calls to another phone system (PBX), a Centrex extension, another Strata CS system
such as a branch office, and an Internet address.
Note: If you encounter a delay after dialing before your calls are connected, you can press #
after the extension or number, for example, 187#. This skips the delay.
To dial an internal number
1. Pick up your phone.
2. Do one of the following:
Q Dial the extension number.
Q Dial the extension number followed by * to go directly to voicemail, if you
administrator has enabled that feature (see below for details)
Q Press 411 or *93 for the dial-by-name directory.
To dial an external number
You must dial an access code to start dialing an external number. Ask your Strata CS system
administrator what types of external calls you can place and what access codes you must use.
1. Pick up your phone.
2. Enter <access code><phone number>.
Example: In the U.S. if you want to call the external phone number 555 1212, you must dial 9
(the usual access code) before you dial
555 1212.
Entering account codes when placing calls
Depending on your office’s configuration of Strata CS, you may be prompted to enter an
account code when you place an external call. Even if you are not prompted for an account code
by the system, your office may require you to enter one. Your Strata CS system administrator
can tell you what account codes, if any, you must use.
If you are prompted to enter an account code
If you are prompted to enter an account code when you place a call, you will hear one of the
following prompts:
Q A beep.
Q “Please enter account code.”
Q A double beep. This indicates that you are dialing a Strata CS contact who has an
associated account code, so that you do not need to enter one. See “Entering a contact's
name and basic information” on page 16-5.