Filter
Top Products
CHAPTER 6. USING STRATA CS WITH A REMOTE PHONE 6-7
Notes
Q Using ViewPoint, you can password-protect your forwarded calls so that you
must enter your Strata CS password to be connected to the call. This ensures
that only you receive your forwarded calls. See
“Forwarding calls in ViewPoint”
on page 15-3.
Q Strata CS call waiting and hands-free answering are not available at non-station
remote phones unless you are imitating a station (see
“Imitating a station at a
remote number” on page 6-10).
Placing calls through Strata CS from a remote phone
If you have permission, you can place outbound calls through Strata CS after logging
on. These calls are billed to Strata CS, give you access to the call-handling telephone
commands, and are logged in your Call Log.
To place a call through Strata CS from a remote phone
1. Call your office and log on (see “Logging on to Strata CS from a remote
number” on page 6-6).
2. Press #.
3. Dial the call (including access code).
Notes
Q logging on and pressing # gives you an internal dial tone, the same as when you
pick up your desk phone. From an internal dial tone you can dial Strata CS
extensions, and use the telephone commands beginning with * (see
“Quick call
commands” on page A-3).
Q When placing calls through Strata CS, press **3 to end each call instead of
hanging up the phone. If you hang up, you must call your office and log on again
if you want to place more outgoing calls through Strata CS. Pressing **3
eliminates the need to call your office again, because you remain connected to
Strata CS.
If your remote phone is “stuck” on a Strata CS session
If you are trying to make a non-Strata CS call from your remote phone, and you find
your call treated as if it were an internal Strata CS call (for example, you reach a user
at your office), the likely cause is that you did not log out from a Strata CS session
immediately beforehand. When you simply hang up to end a session logout does
occurs automatically, but not until the phone company drops the call, which can take
up to 20 seconds. To place a call immediately after a Strata CS session, end the session
by dialing
*96. This logs you out from your Strata CS session and returns you to your
telephone company’s dial tone, from which you can dial your call. Alternatively, you
can hang up and wait for a short period before trying your call again, to give the phone
company time to drop the connection.