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If you hear one of the previous prompts, enter the account code followed by #. If you hear the
double beep, you can press # to use the contact’s associated account code, or you can enter a
different account code and press
#.
Note: If you enter the wrong account code, press Flash before pressing # and the system will
let you re-enter it.
Depending on how your Strata CS system administrator configured your system, the prompt
may occur either after you dial the access code or after you dial the phone number. If the prompt
occurs after you dial the access code, enter the account code followed by
#, and then continue
entering the phone number. For example:
9 [prompt] 8812 # 212 123 4567
where 9 is the access code, 8812 is the account code, and the numbers after # are the area code
and phone number.
Entering an account code during or before a call
During a call you can enter an account code or revise an account code already entered.
To enter an account code
1. Press Flash *11.
2. Enter the account code followed by #. After pressing # you are returned to the call.
You can also enter an account code before dialing the call. Press *11 at a dial tone, and then enter
the account code followed by
#. When you hear the dial tone, dial the phone number.
Dialing by name __________________________________________
You can dial another Strata CS user by name if you do not know the user’s extension. To dial
by name, press
411 or *93.
Your system administrator can remove you from the dial-by-name directory, or you can remove
yourself using ViewPoint, so that only callers who know your extension can dial you. See
“Customizing your listing in the dial-by-name directory” on page 18-9.
Dialing a user’s voicemail directly ___________________________
If your system administrator enables this feature, you can leave a message in a user’s voice
mailbox directly without ringing the user’s phone. To do so, dial
* after the extension, for
example 187*.
You can also dial extension-plus-* from an auto attendant, so it might be useful to tell your
frequent callers about this feature if it is enabled. You can also use it as a quick way to leave
yourself a voice message when calling in.