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CHAPTER 13. MANAGING VOICE MESSAGES IN VIEWPOINT 13-9
Managing your voicemail quota_____________________________
Your voice mailbox has a limited amount of disk space (in minutes) to store your voice
messages. To see the size of your mailbox, choose
Tools > Options, and click the Voice
Messages \ Usage tab. The Strata CS default is 20 minutes.
All voice files in all your folders count against your total mailbox space, including messages in
the Deleted folder and call recordings. When your mailbox is full, callers cannot leave you
voicemail. They hear a message telling them that your mailbox is full.
If you log on to Strata CS by using the telephone commands and your mailbox is nearly full,
Strata CS prompts you to empty your Deleted folder.
To view the amount of space remaining in your mailbox
1. Choose Tools > Options. The Options dialog box opens.
2. Click the Voice Messages \ Usage tab. The Usage progress bar indicates how close
your voice mailbox is to being full.
Note: When your mailbox is nearly full, you see a warning message when you start ViewPoint
and hear a message when you log on using the telephone.
Setting a maximum length for your voice messages
You can set a maximum length for voice messages. If a message exceeds the time limit, Strata
CS ends the message. The default maximum is 180 seconds (three minutes). The highest
maximum you can set is 300 seconds (5 minutes), unless your administrator changes the limit.
Note: Call recordings are not limited by message length, only by the size of your mailbox.
To set the maximum length for voice messages
1. Choose Tools > Options. The Options dialog box opens.
2. Click the Voice Messages tab.
3. In the Maximum message length field, enter a number of seconds.
4. Click OK.