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13-18
On the Holidays tab of the Custom Hours dialog box, click Add to specify
individual calendar dates. When your custom hours are finished, click
OK.
9. To receive notifications during the times you have chosen, make sure Enable this
schedule action
is checked in the Schedule Notification dialog box, and then click
OK. You return to the Schedule E-mail (or Pager) Notification dialog box.
10. To add more schedule entries, repeat this procedure. When your schedule is finished,
click
OK.
Managing greetings_______________________________________
Greetings are recorded messages that callers hear when they reach your voicemail. For example,
“This is Steve. I’m not at my desk at the moment, but leave me a message and I’ll get back to
you soon.”
With Strata CS you can record and store multiple greetings and specify when you want Strata
CS to use each one. For example, you can have a normal greeting for everyday use, another
greeting for extended absences, and a third greeting for vacations. You can also create and use
custom greetings for individual callers (see Chapter 17).
Greetings for situations other than voicemail
You can record greetings for other circumstances than voicemail, including the following:
Q For use as “Hello” messages. You can record greetings to be messages that you use to
greet your callers when you answer the phone. For example, “Hello, thank you for
calling the XYZ corporation, this is Amy, how may I direct your call?” See
“Playing
recorded audio into a call” on page 11-13.
Q For other routing list final actions. The final action of a custom routing list can handle
calls in other ways than sending them to voicemail, and you can attach a greeting that
tells the caller what will happen. For example, if your routing list has a final action of
“Transfer to extension,” you could attach a greeting that says, “I’m not in right now.
Please wait while your call is transferred to the company operator.” See
“Using greetings
with routing list final actions” on page 15-15.
Q For grab-and-hold. Your Strata CS account includes a special greeting called a
grab-and-hold greeting that Strata CS plays to callers when you put incoming calls on
hold without talking to the callers first. For more information about recording and using
a grab-and-hold greeting, see
“Grabbing and holding the call” on page 11-8.
Space for greetings
You have a limited amount of disk space for greeting and voice title recordings. See your Strata
CS system administrator to find out how much space has been allocated to you and how much
you have used.