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Reporting on the Call Log __________________________________
If you want to create reports based on the Call Log, you can do either of the following:
Q Export the Call Log and analyze the data in Microsoft Excel. See “Importing and
exporting Strata CS items” on page 8-28.
Q Run the Strata CS Call Center Reporter by choosing Tools > Reports. You must have
the required licenses to use the Call Center Reporter and you also must have permission
to use it. See your Strata CS system administrator about installing and running the Call
Center Reporter.
Exporting the Call Log_____________________________________
For instructions on exporting your Call Log to a .CSV file, see “Exporting the Call Log” on
page 8-33.