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About call rules __________________________________________
Strata CS call rules enable you to handle specific incoming calls differently than other calls. For
example, you can create a call rule for your friend Jim so that he is routed to your cell phone and
hears a special voicemail greeting whenever he calls.
Call Rules overview
To create a call rule, you determine two things:
Q Which incoming calls activate the call rule
Q How the call rule handles those calls
Distinguishing which incoming calls activate the call rule
You can distinguish which incoming calls are handled by a call rule by using one or both of the
following conditions:
Q Caller condition. The rule activates depending on who is calling. In addition to having
call rules for individual callers, you can have call rules that apply to all internal callers,
all external callers, all unidentified callers, or any member of a workgroup.
Q Schedule condition. The rule activates depending on when the call arrives. You can
handle calls differently during business hours, after business hours, and at specific dates
or times.
You can use caller and schedule conditions separately or in combination to achieve various
effects. See “Combining caller and schedule conditions” on page 17-5.
Determining how the call rule handles calls
A call rule can handle incoming calls according to any combination of the following settings:
Q Greeting. You can choose which greeting plays if the caller reaches your voicemail.
Q Routing List. You can choose which routing list a call follows.
Q Taking calls. You can specify whether your phone does or does not ring. Note that a
setting of “Yes” overrides the Do Not Disturb personal status.
Q Personal Status. You can select a personal status and have the call handled as if that
personal status were in effect.
If you select a personal status, note that its settings are overridden by the call rule’s other
settings. For example, a call rule uses the “Standard” greeting. It also uses the Out of the
Office personal status, which uses the “Be back tomorrow” greeting. When the call rule
handles a call, the “Standard” greeting is the one used.
Call rule settings override all other settings for routing list, taking calls, and personal status. See
“Active settings hierarchy” on page 9-12.