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12-8
Using dialing services _____________________________________
Dialing services let you place external calls using different phone lines or telecommunication
services. Your Strata CS system administrator may have set up one or more dialing services with
names like “Phone number” or “Chicago Centrex” with access codes of 9 or 8 so that you can
identify it by name in ViewPoint and also easily dial it with your phone.
The dialing services available to you depend on how your system is set up (many systems only
have one dialing service for all phone numbers). Your Strata CS system administrator can tell
you how to choose the appropriate dialing service for the following types of calls:
Q Local or long-distance calls
Q Calls to a PBX or Centrex extension
Q Calls to a user on another Strata CS system through an Internet connection
Q Calls to an IP (Internet) address, such as a Microsoft NetMeeting terminal
Entering phone numbers using various types of dialing service
Whenever ViewPoint prompts you to enter a number, you can select a dialing service in the Call
Using
field.
Entering a phone number
If you selected a phone number dialing service in the Call Using field, enter a phone number in
the
Number field. Use the following guidelines:
Q For local calls, you can enter the number with or without the city or area code. Strata CS
will automatically dial the number correctly based on the dialing service settings
configured by your administrator. You do not need to enter the long-distance prefix as
part of a long-distance number.
Q To enter a phone number for international dialing, enter the country code followed by
the phone number, for example, 44 020 7323 8299. You do not need to enter the
international dialing prefix (011 in North America) with an international number.
Entering a Centrex or a PBX extension
If you selected a Centrex or PBX dialing service in the Call Using field, including to call a
remote Strata CS Server, enter the Centrex or PBX extension number you want to dial in the
Extension field.