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CHAPTER 14. USING THE CALL LOG FOLDER 14-7
Viewing a call’s history ____________________________________
By clicking History in the bottom pane and then selecting a call, you can view the call’s entire
history through the Strata CS system. You can see how the call was routed to you, and where it
may have been in the system before coming to you.
Call history data older than 5 days is purged automatically to save disk space.
When you copy a Call Log entry using the
Edit > Copy command, the call history is copied with
it.
Note: Call history is not available in ViewPoint Web Access.
DID On incoming lines, your Direct Inward Dial number
if the caller used it to call you. DID is not applicable
for outgoing lines.
Device On incoming lines, the trunk or station number at
which the call was placed. On outgoing lines, your
station number.
Dial String Digits that Strata CS actually dialed over the trunk,
which can be different than the digits Strata CS
displays in a contact's phone number. For example,
a dial string can contain an international or
long-distance access code, least-cost routing
information, or dialing prefix or suffix.
Left Message A check in this field indicates that the caller left a
voice message.
Result How the call ended. For a list of possible results,
see Result in the previous table, on page 14-4.
Custom Data Custom data, if any, associated with the call.
Custom data can be collected by IVR Plug-ins or
call center queues that prompt the caller for
information.
Column Description