Filter
Top Products
CHAPTER 9. USING PERSONAL STATUSES 9-9
select the Out of the Office personal status, the dialog box opens and you can specify
a different call forwarding location.
6. Click OK to save the new personal status.
The Personal Statuses folder_______________________________
The Personal Statuses folder displays all your personal statuses. Open the Personal Statuses
folder by clicking Configuration in the navigation bar, then clicking Personal Statuses in the
Favorite Folders list. Double-click a personal status in the folder to edit or view its properties.
You can see the personal statuses of other users in the Extensions list.
Personal status and your active settings _____________________
When you select a personal status, its preferences are copied to your active settings. Your active
settings are all the settings that, taken together, determine how Strata CS handles your incoming
calls. They are:
Q The currently active personal status
Q Where I Am (the phone that rings for your incoming calls)
Q Active greeting (the greeting played to callers who reach your voicemail)
Q Active routing list (the routing list that incoming calls follow)
Q Taking calls setting (whether your phone does or does not ring)
Q Ignore call rules (whether your calls rules are enabled or disabled)
In addition, call center agents have the queue calls setting, which determines whether they are
currently available to receive queue calls. See Appendix B.