Filter
Top Products
16-10
You can teach Strata CS to recognize a caller by Caller ID name instead of the phone number.
This can be useful, for example, if the contact calls from a company with a PBX that randomly
assigns phone numbers to trunks but uses a Caller ID name that remains the same.
To associate a call with a contact
1. Click one of the following:
Q An active call in the Call Monitor folder
Q An entry for a call in the Call Log folder
Q A voice message in any Voicemail folder
2. Click on the toolbar. The Associate dialog box opens.
3. Select the contact in the list with whom you want the phone number shown to be
associated. If you want to cancel an association and revert the call to its original
identification, click “<Unknown>.”
Note: If a call was originally identified as being from a contact, clicking “<Unknown>”
reverts it to being identified as from that contact.
To create a new contact directly from this dialog box, click . (See “Entering a new
contact” on page 16-4 for instructions.) When you finish creating the contact, you
return to this dialog box with the new contact added to the list.
4. If the call came from a phone number that is new for this contact, you can add the new
number to the contact’s phone number list now. You can then dial it later from
ViewPoint. Check
Save <phone number> as the following phone number, and then
select the phone number category on the dropdown list.
5. If you are associating an active call in the Call Monitor folder, you can create a voice
title for the contact based on the recording of the caller’s name that was made by the