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CHAPTER 5. MANAGING VOICEMAIL AND YOUR ACCOUNT WITH THE PHONE 5-7
Note: If you mark a message as Private, the recipient cannot forward it and users who share the
recipient’s voice mailbox cannot play the message.
Managing your greetings using the phone____________________
A greeting is a message that callers hear when they reach your voicemail. Strata CS lets you
record and store multiple greetings for use in different situations, and easily switch between
them. For example, you can have a standard workday greeting, an after-hours greeting, a
vacation greeting, and more. The greeting that currently plays to callers is called the active
greeting. You can designate a new active greeting at any time.
Note: You can record greetings for special situations, for example, greetings for when you’re on
the phone (see
“Handling busy station calls differently than calls not answered” on page 15-14),
or when someone important calls (see Chapter 17, “Using Call Rules” ).
For instructions on recording a new greeting, or re-recording an existing one, see “Recording
your voicemail greeting” on page 2-3.
2
Review the recording.
3
Rerecord the recording.
4
Append to the end of the recording.
5
Mark the message as Urgent.
6
Mark the message as Private.
7
Enter a callback number (external number only).
*
Cancel the message.
Commands for Recorded Messages
Use after recording a message