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CHAPTER 16. MANAGING CONTACTS AND WORKGROUPS 16-11
caller. To create a voice title in this way, check Use this voice title. You can test the
recorded name by clicking the button to the right of the field.
Note: This field is available only if there is a recorded name available to capture.
6. If you want only to label the individual call or voice message with the contact’s name,
uncheck Use caller identification for this contact.
If you want Strata CS to associate all subsequent calls from that phone with the
contact, check
Use caller identification for this contact and select one of the
following:
Q Number. Strata CS uses the phone number to recognize subsequent calls.
Q Name. Strata CS uses the Caller ID text to recognize subsequent calls.
Q Callback. Strata CS uses the callback number entered by the caller. This option is
only available if the caller entered a callback number.
See the next section for more information.
7. Click OK.
You cannot associate a phone number or Caller ID text with a public contact unless you have
permissions to edit public contacts. You can, however, label an individual call as being from a
public contact.
Understanding name and number on Caller ID
When you receive a call, Strata CS receives two pieces of information about where the call
originated: the phone number and the Caller ID name. You can associate either of these items
with a contact.
Depending on where the call originated, one item may work better than the other, as the
following examples illustrate:
Q If the call is from a home phone (for example,
ANTANDER,LOU - 6178380405
). In this
case, where both the number and name are unique, either could be used for association.
Q If the call is from a company with many phone lines (for example,
Toshiba -
6175641121
). In this case the phone number may change with every call, because the
office’s PBX system uses a random trunk for all outgoing calls. The Caller ID name,
however, remains constant, so you should use that for association.
Q If the call is from a standardized Caller ID name (for example,
california -
7605550807
). In cases where the Caller ID name is standardized for many different
phones, you should use the phone number for association.
Using contact PINs for guaranteed recognition
Contact PINs provide a guaranteed way for callers to be recognized by Strata CS whenever they
call. A contact with a PIN can call from any phone number and be identified by Strata CS.