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CHAPTER 13. MANAGING VOICE MESSAGES IN VIEWPOINT 13-19
Greetings and personal status
Your greeting settings may be overridden if you apply a personal status with different greeting
preferences, or if you change your active settings directly. However, neither of these actions
changes the settings in the Greetings folder. For more information about personal status and the
active settings, see Chapter 9.
The Greetings folder
The Greetings folder lets you view and manage your greetings. To open the Greetings folder,
click
Configuration in the navigation bar, then click Greetings in the Favorite Folders list.
The Greetings folder contains three sections:
Q The Greetings list. Your existing greetings appear here.
Q The Notes Pane. This pane displays the contents of the greeting. To hide or show the
Notes Pane, choose
View > Notes Pane.
Q The audio controls. Use these controls to record a new greeting, import a greeting from
disk, or rerecord a selected greeting. See
“Using the audio controls” on page 8-27.
The active greeting
The active greeting is the greeting that Strata CS plays by default when callers reach your
voicemail. Only one greeting at a time can be the active greeting.
Note: Callers can hear a greeting other than your active greeting if you specify another greeting
in a personal status, call rule, or routing list. See
“Greeting hierarchy” on page 13-20.
The active greeting appears in bold text and is marked by . To designate a greeting as the
active greeting, select it and choose
Actions > Set as Default and Active. This command also
makes the greeting the personal status default greeting (see the next section).
To make the greeting your active greeting without making it the personal status default greeting,
double-click the greeting to edit it and check
Active greeting for this extension.