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CHAPTER 11. RECEIVING AND HANDLING CALLS IN VIEWPOINT 11-15
Parking a call
Parking a call puts a call on hold and lets any Strata CS user retrieve it from any Strata CS
telephone or ViewPoint program in your office.
To park a call
1. In the Call Monitor, select the call you want to park.
2. Choose Actions > Park. The Status column in the Call Monitor folder displays
“Parked on <orbit number>.
Unparking a call
You can retrieve a parked call from any Strata CS telephone or ViewPoint program in your
office.
To answer a parked call from any ViewPoint program
1. Click Tools > Unpark. The Unpark dialog box opens.
2. Select the call that you want to unpark and answer and click OK.
As an alternative to using the Unpark window, you can display a “Parked” tab in the Call
Monitor that shows all parked calls. See “Showing, hiding, and reordering Call Monitor tabs”
on page 11-4.
You can also answer a parked call by picking up a Strata CS phone, pressing
*92, and then
entering the orbit number.
If no one answers the parked call
By default, if no one answers a call that you parked, Strata CS rings your phone to connect you
to the caller. If you do not answer, the ringback is repeated periodically until either you answer
or someone else answers the call.
Note: Strata CS never sends a parked call to voicemail. If you do not answer the ringback, it
tries to reach you indefinitely.
You can choose how long Strata CS waits before ringing your phone for callback of parked calls.
You can also turn ringback off. See “Turning ringback for calls on hold on and off” on
page 18-9.
Ringback is available at external stations, but not other remote phones.
Sending a call to voicemail
To send an active call to voicemail, choose Actions > Take Message.