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6-2
About using Strata CS with a remote phone ___________________
A remote phone is any phone that is not wired to a station port on the Strata CS Server computer,
including all IP phones as well as mobile phones, home phones, and legacy PBX phones. From
any remote phone, Strata CS offers complete access to your voicemail and account settings, as
well as the ability to receive, place, transfer, and manage Strata CS calls. In addition, depending
on the setup of your remote phone and ViewPoint, you can use ViewPoint with your phone to
manage your voice messages, greetings and calls.
You can use Strata CS from a remote phone in the following ways:
Q From a remote number without ViewPoint. (See “Using Strata CS from a remote
number without ViewPoint” on page 6-5.) You can forward your Strata CS calls to the
remote phone’s number, specify verbal call screening options, and handle incoming
Strata CS calls using the telephone commands, including transfer, conference and call
recording. By calling the office and logging on, you can check your voicemail, change
your account settings, and (providing you have permission) place new outbound calls
through Strata CS.
Q From a remote number with ViewPoint. (See “Associating Viewpoint with a remote
number” on page 6-9.) By specifying the remote number when logging onto ViewPoint,
you can use ViewPoint to play voice messages, make and play recordings, place
outbound calls, and take calls you see in the Call Monitor. When performing any of these
ViewPoint actions, Strata CS rings your remote phone’s number to connect you to the
chosen procedure. Note that calls placed with ViewPoint are billed to your office, not
your remote phone's number, since Strata CS calls you to connect you to the call.
If the “imitate a station” feature is turned on, you can also use ViewPoint to visually
manage calls that are forwarded or routed to your remote number.
Q From an external station. (See “Using an external station” on page 6-10.) If your
system administrator has defined your remote phone as an external station, it behaves
exactly like a desk phone at the office , and is the most powerful way to use Strata CS
remotely. Calls to your extension ring the remote phone without using call forwarding,
and all Strata CS phone features work with the remote phone, such as call waiting. When
using ViewPoint, you log on using your external station ID (a number which your
system administrator will give you), after which all Viewpoint commands and call
control work with your remote phone.
The following tables show the features that are available remotely depending on your setup: