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Call handling commands __________________________________
As soon as you press Flash to put a call on hold, you will hear a context-sensitive menu of call
handling options. The caller does not hear these menu prompts. At any time while listening to
the prompts, you can press
Flash again to reconnect to the caller.
Note: If you are in direct transfer mode, pressing Flash while on a call gives you the transfer
command only. If you are in direct transfer mode and would rather have access to the full
call-handling menu, talk to your system administrator.
Call Handling Commands
With a call on the line, press Flash, and then...
1
Transfer the call.
2
Send the call to voicemail.
3
Disconnect from the call.
4
Reconnect to the call.
5
Create a conference call.
6
Park the call.
7
Silent hold (stops menu until next keypress).
8
Send a trunk Flash command to an external Centrex or
PBX system rather than to Strata CS.
#
Get an internal dial tone (dial a new call or use telephone
commands beginning with *).
*11
Enter an account code for the call or change the account
code already entered.
*16
Start recording the call. Press again to stop recording.
Flash
Reconnect to the call.