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I-13
one of multiple, 4-9
tips for Operators, 11-12
using drag-and-drop, 11-10
using the phone, 4-8
using ViewPoint, 11-10
without talking to the caller first, 11-8
triangles in audio controls, 8-27
U
undeleting voice mail, 5-5
UNIX, using ViewPoint on, 1-3
"Unknown" callers, associating with contacts, 16-9
unparking calls
using the phone, 4-11
using ViewPoint, 11-15
urgent voice mail, 13-8
V
verbal call screening. See call announcing
view bar
defined, 8-11
ViewPoint
overview, 1-3
changing Server and phone, 8-4
columns in, 18-22
customizing for Operators, 18-21
exiting, 8-8
hiding and showing window elements, 8-12
layout, 8-9
locking display of, 8-13
logging on using, 8-3
quick tour, 8-8
reporting problems with, I-1
starting using with command line switches, H-1
tip of the day, 8-8
tips of the day, 8-3
using drag-and-drop in, 8-19
using on Macintosh and UNIX, 1-3
using remotely, 6-8
Welcome Wizard, 8-8
ViewPoint Web Access
overview, 1-3
accessing, 8-2
visitor, logging on as, 8-6
voice files
importing and exporting, 8-28
recording and playing, 8-27
voice mail
adding notes to, 13-8
associating with a contact, 13-7
bookmarks, 8-27
and call forwarding, 15-6
caller options while leaving, 2-3
calling back using the phone, 5-6
calling back using ViewPoint, 13-6
deleting shared, 8-26
deleting using the phone, 5-5
deleting using ViewPoint, 8-17
dialing directly, 3-4
disappearing from folders, 5-3
disappearing from ViewPoint, 13-3
e-mailing, 13-6
folders, 13-2
for ACD workgroups, D-4
forwarding using the phone, 5-5
forwarding using ViewPoint, 13-4
from caller’s point of view, 5-2
heard, 13-7
listening to using ViewPoint, 13-4
listening to while caller leaves, 4-3, 11-7
new, indications of, 13-11
notification of, 13-12
options while listening to, 5-4
playback order of, 18-20
playing a sound for, 18-20
playing as audio into call, 13-6
playing into a call, 11-13
private, 13-8
replying to using the phone, 5-5
replying to using ViewPoint, 13-5
scheduling notifications, 13-15