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To record calls and manage call recordings using ViewPoint, see “Recording a call” on
page 11-12.
Creating a conference call
You can create a conference call in the following ways:
Q By adding parties
Q By connecting separate calls
To create a conference call by adding parties
1. Dial the first party and wait for an answer.
2. Press Flash # for a dial tone to start another call.
3. Dial the second party and wait for an answer.
4. Press Flash 5. You and the two parties you called are now conferenced in a single call.
5. Press Flash # for a dial tone to start another call. The conference is put on hold, and
the parties already in it can continue to talk to each other.
6. Dial another party and wait for an answer.
7. Press Flash 5 to add the new call to the existing conference call.
8. Repeat steps 5-7 to add more parties to the conference call.
To create a conference call from separate calls
You can also create a conference call from separate, individual calls by pressing Flash 5.
When you hear the call waiting beep for an incoming call, you can conference that call with your
current call. After the call waiting beep, press
Flash 4.
Notes
Q Depending on how your administrator has configured your Strata CS Server, up to 4, 7,
12, or 60 parties can participate in a conference call.
Q You cannot conference two conference calls together.
Q You can transfer a conference call, but not to the extension of an auto attendant, voice
mailbox, call center queue, or IVR Plug-in.
Q When you hang up on an ongoing conference call, by default the conference continues
without you. The other participants can continue to talk, even if you started the conference
and your company is paying for the outgoing calls used to create it. To terminate the call,
each participant must hang up. Your administrator also can configure the system to
terminate conferences when you hang up.
To create conference calls in ViewPoint, see “Creating conference calls” on page 12-12.