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Listening to your voice messages and call recordings __________
To listen to a voice message or call recording, double-click it in any Voicemail folder. For
instructions on using the audio controls, see “Using the audio controls” on page 8-27.
You can play the message or recording either over your computer's speakers or over your
telephone. Choose
Tools > Audio Output to switch audio output from one to the other. You can
also use the button on the right side of the status bar.
If you have call announcing turned on, messages less than five (5) seconds in length are prefaced
by a recording of the caller's name.
Note: You can open other ViewPoint folders while a message is playing and the message will
continue to play. The message stops playing, however, if you open a folder with another audio
control visible, for example, the Greetings folder.
Listening to a voice message as it is being left
To listen to a voice message as the caller is leaving it, without being heard by the caller, see
“Screening a voice message as it is being left” on page 11-7.
Handling your voice messages _____________________________
You can perform the following tasks on a voice message using a few mouse clicks:
Q Forward it to other users
Q Reply to one or more users directly with a voice message of your own
Q Play it as audio into a call for all parties to hear and comment upon.
Q Return the call, if the Caller ID or contact information is available
Q E-mail the voice message as a .WAV file attachment
Q Associate a message with a contact
Q Add notes to an existing message
Q Open the contact record of the contact who left the message
Q Send a new voice message to other users
Q Delete a voice message
Q Mark an existing message Private, unheard, or Urgent
Forwarding a voice message
You can forward a voice message, except if it is marked Private, to one or more users. A copy
of the message is sent directly to the voicemail of all recipients.
You can also attach a recording of your own at the beginning of the forwarded message. For
example, “Bob, this is Jim. I received this message and thought you would want to hear it.” Your
recording precedes the forwarded message.