Filter
Top Products
12-6
Quick-dialing from ViewPoint folders
In certain ViewPoint folders you can quickly place calls by either right-clicking an item or
selecting it and using the
Actions menu. You can choose the following commands:
Q Speed Dial. Immediately places a call to the default number of the selected item. For a
user, it is his or her extension. For a contact, it is the contact’s default phone number.
Q Place Call. Opens a sub-menu that lets you choose from all the available numbers for
the selected item (for example, all of a contact’s numbers). You can also choose
Other
to open the Place Call To dialog box with that item selected (see
“Using the Place Call
To dialog box” on page 12-3).
You can quick-dial the following types of call from ViewPoint folders:
Speed-dialing by double-clicking
In the Extensions list, double-clicking an extension speed-dials that extension.
In the Contacts folder, double-clicking a contact may speed-dial the contact’s default number,
depending on how you have configured your Contacts folder (see “Defining double-click
behavior in the Contacts folder” on page 18-22).
To quick-dial... Use this folder Notes
A user or other
extension
Extensions
(or Extensions list in the
Call Monitor’s
Phonebook pane)
A caller (call back)
Call Log Places a call to the Caller ID
or callback number of the
call.
A voice message (call
back)
Voice Messages
(Inbox or other folders)
Places a call to the Caller ID
or callback number of the
voice message.
A contact
Contacts
(or Contacts list in the
Call Monitor's
Phonebook pane)
A workgroup
Workgroups
(or Extensions with a
workgroup selected)
Calls all users in the
workgroup simultaneously.
The first user to answer
receives the call.