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CHAPTER 6. USING STRATA CS WITH A REMOTE PHONE 6-9
Using ViewPoint remotely with a phone
How you use ViewPoint with a remote phone depends on whether your remote phone
is defined as an external station.
Q If your phone is not an external station, see the next section.
Q If your phone is an external station , see “Using an external station” on
page 6-10.
Associating Viewpoint with a remote number _________________
This section does not apply to you if you have an external station. See “Using an
external station” on page 6-10.
By associating ViewPoint with your remote number, you can use ViewPoint
commands that require a phone, for example, playing voice messages over the phone
and making recordings. ViewPoint rings your remote phone to connect you to the
chosen procedure. You can also place and receive calls using ViewPoint as follows:
Q Placing calls. Instead of dialing the call on your phone, use a ViewPoint
command to place the call (see
Chapter 12, “Placing Calls in ViewPoint” ).
Strata CS rings your phone to connect you to the call being placed. Because
Strata CS is placing the call, your office is charged for it. The call is logged in
your Call Log.
Q Receiving calls. You can use the Take Call command on any ringing call that
you see in the Call Monitor.
Because your remote phone is not an external station, you must still forward your calls
to it, though you can do that as part of the login process (see the procedure below). By
default you cannot use ViewPoint call control on your calls and many station features
do not work with the remote phone, such as call waiting, hands-free answering, and
ringback for calls left on hold or parked. However, you can enable most of those
features by imitating a station (see the next section).
To associate ViewPoint with a remote number
1. Start ViewPoint.
2. At the Toshiba Strata CS ViewPoint Logon dialog box, click Options to
expand the dialog box.
3. Click Remote number, and enter the phone number of the remote phone at
which you are working.
4. Click OK. The Select Your ViewPoint Phone dialog box opens.
5. Leave Use the phone at number <number> to place and answer calls
using ViewPoint
selected. Optionally, check Forward my calls to this
number
to forward your calls to your remote phone.
6. Click OK.