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12-12
Creating conference calls __________________________________
Strata CS lets you easily conference multiple calls together. The Call Monitor folder treats a
conference call as a single call. You can put a conference on hold or park it exactly as you would
a single call.
The maximum number of parties that can be in a single conference can be between 4 and 60,
depending on your system's configuration. Ask your system administrator for details.
Conference calls appear in a tree structure in the Call Monitor folder. Participants appear on
indented rows under the conference call. Click the top row to perform an action on the
conference.
You can create a conference call by:
Q Adding parties one at a time to a call
Q Combining separate active calls into one
Adding parties to a conference
Use this procedure to start and build a conference call. The call is placed on hold while you are
adding new parties, but the parties already conferenced can continue to talk to each other.
1. Dial the first party and wait for an answer.
2. Click the call in the Call Monitor folder.
3. Choose Actions > Conference. The Conference dialog box opens.
4. Select the second party for the conference call or enter a phone number to dial, and
then click
OK. See “Placing a call” on page 12-2 for more information.
Note: If you have more than one active call when you choose the Conference
command, click the New Call tab in the Conference dialog box to place the call.
When the call is answered, you are connected to the new party in a separate call. The
Conferencing dialog box opens giving you the option of adding the party to the
conference or not.