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14-2
The Call Log folder________________________________________
The Call Log folder contains a record of all incoming and outgoing phone calls associated with
your extension. Internal calls (calls between Strata CS users) may or may not be logged,
depending on how your Strata CS system administrator set up the system.
To open the Call Log folder, click its entry in the navigation bar. The Favorite Folders list for
the Call Log shows all other Call Logs that have been shared to you, for example a call center
queue’s Call Log or another user's Call Log.
Call Log folder filters
The Call Log folder toolbar contains two dropdown lists that enable you to view only the calls
you want.
Use either or both of the following:
Q Time filter. View the most recent calls according to the time frame you select.
Q Inbound/outbound filter. View only inbound calls, only outbound calls, or both.
Call Log folder columns
The following table shows the columns that are available in the Call Log folder. Many of these
columns are hidden by default. You can view more information for a call in either of the
following ways:
Q Double-click a call to view it in the Call Details dialog box, in which more columns are
displayed. See
“Viewing call details” on page 14-5.
Q Add more columns to the Call Log folder itself. See “Customizing columns” on
page 18-22.