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15-2
About call forwarding and routing lists _______________________
Strata CS provides two ways of receiving your calls at a phone other than your own, ensuring
that you do not miss important calls when you are away from your desk:
Q Call forwarding. Your incoming calls ring at another phone. You can use another
extension or an external number (for example, your home phone number). Click
Tools
> Call Forwarding
to forward your calls to another number (see “Forwarding calls” on
page 15-3).
Q Routing lists. Your incoming calls try a series of phone numbers until you answer at one
of them. Open the Routing Lists folder to create routing lists (see
“Using routing lists”
on page 15-7).
For more information about working with Strata CS calls and ViewPoint at a remote location,
see Chapter 6.
Call forwarding and Where I Am
When you forward your calls, you change a Strata CS active setting called Where I Am. This
setting specifies the phone (extension or external number) that rings when you receive incoming
calls. By default,
Where I Am is your Strata CS station. You can change Where I Am in the
following ways:
Q Forward your calls. Where I Am becomes the number to which your calls are
forwarded. See the next section,
“Forwarding calls.”
Q Select a personal status with a unique Where I Am number. Where I Am becomes the
number specified in the personal status preference. See
Chapter 9.
Q Change your active settings directly. Where I Am becomes the number you specify.
See
“Personal status and your active settings” on page 9-9.
To view your current Where I Am location, choose Tools > Active Settings.